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Lauradepompolo
New member
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Message 1 of 3
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Paper Tray Open Error

HP Recommended
HP Office Jet 5258
Microsoft Windows 10 (32-bit)

I am getting a paper tray open error.  We have closed the paper tray.  We have restarted the printer a number of times.  I have reinstalled the software and restarted my computer and restarted the printer.  I have opened the printer and checked all of the known openings and closed them all.  We cannot clear the error.  And yes, there is paper.  We have taken it out and done all of the opening and closing and put it in and done all of the opening and closing.

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Lauradepompolo
Author
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Message 2 of 3
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HP Recommended

I have to say, I am very disappointed in HP.  I can't believe they don't have a live chat option to support their products.  The virtual chat is laughable.  Our product is only a year old and just out of warranty.  That they care so little about their customers is a disgrace.  I apparently need to buy a new printer.  I can guarantee it will not be an HP.

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Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 3 of 3
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HP Recommended

@Lauradepompolo I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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