Paper tray selection does not work. (Android)

[visionbrasil]

 I cannot select the paper tray using the Android (V9) HP plug-in. There is only paper tray 1 to select. But i need paper tray 2.

Look screenshot:

[Echo_Lake]

@visionbrasil

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

1. Open the item you want to print, tap the menu icon , and then tap Print.

   A print preview screen displays.

2. On the print preview screen, tap the down arrow to select a printer.

3. Tap the down arrow  to open the print settings menu, and then tap the down arrow under Paper size to view the options.

   1. Paper size setting with the input tray listed

   2. Paper size setting without the input tray listed

Click here: https://support.hp.com/in-en/document/c03722645 to know more about Mobile Printing Solutions Compatible with HP Printers.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[visionbrasil]

Sorry, but this is the problem. I dont have the possibility to choose between two options under paper size.  There is yet "Fach 1 ISO A4". Look to my screenshot.

[Echo_Lake]

@visionbrasil

Thank you for posting back.

Let's update the software on android phone.

And, also install HP Smart app: https://support.hp.com/us-en/document/c04675142 and then try to print. In this app you will get the options to select the trays.

Keep me posted!

[visionbrasil]

The Android HP print-service software is the newest. Also i reinstalled it new.
Also i (new) installed HP Smart, but i dont will use this App. Its necessary to make a log-in to HP. I dont like that. And i think, thats not necessary only for printing in the Home network. I will use the HP print-service app.

[Jay_G24]

@visionbrasil,

Please help me with the below details-

Are you able to select the paper tray option during a copy function?

What is the paper type you are using?

Keep me posted!

[visionbrasil]

I dont know i am able to use the paper tray option during a copy function.  I dont will copy anything. i will printing a foto from my android fone. I dont have problems to select the paper tray with my Windows PC. Just when i use the Android App on my Android fone i cant select the tray.

The paper is ISO A4.  You can see this all (screenshot) on my first message in this thread. 

[Echo_Lake]

@visionbrasil

Thank you for posting back.

Since you have already tried most of the troubleshooting steps to resolve the issue and as we have limited support boundaries in the support community as of now. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[visionbrasil]

Ohhhh, i thought here THIS IS the HP support ??!!??

And why you have the "HP Support Agent"  in your avatar? I dont understand it!

[Jay_G24]

I am sure a colleague referred to the HP Phone support team, We are HP Support Agents in the community. 

Hope that answers your question!