Password for printer forgotten

[DiverRon]

HP envy 5530 printer

After MacBook update printer states low ink, even though new cartridges. Cannot print, iPhone is asking for password which I do not know. Never happened before.

[Max3Aj]

@DiverRon, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I understand you're facing a few issues with your HP Envy 5530 printer after a MacBook update, including a forgotten password, low ink warning despite new cartridges, and connection issues with your iPhone. Let's go through each issue step-by-step:

Forgotten Printer Password (Wi-Fi Direct or Network Password)

If your iPhone is asking for a password, it’s likely trying to connect via Wi-Fi Direct or your wireless network. Here's how to retrieve or reset it:

To find/reset Wi-Fi Direct password:

1. On the printer control panel, go to Settings > Wi-Fi Direct.
2. Tap Display Name or Wi-Fi Direct Password.
3. You can view or change the password here.

To reset wireless settings (if needed):

1. On the printer, go to Settings > Restore Network Defaults.
2. Reconnect the printer to your Wi-Fi using the Wireless Setup Wizard.

Low Ink Warning Despite New Cartridges

This can happen if the printer doesn’t recognize the new cartridges properly. Try the following:

Steps to resolve:

1. Make sure the cartridges are genuine HP and correctly installed.
2. Remove and reinsert the cartridges.
3. Clean the cartridge contacts:
   • Turn off the printer and unplug it.
   • Gently clean the copper contacts on the cartridges and inside the printer with a lint-free cloth and distilled water.
4. Restart the printer.

iPhone Asking for Password

If you're printing from your iPhone using AirPrint or Wi-Fi Direct, ensure:

• The printer is on the same Wi-Fi network as your iPhone.
• If using Wi-Fi Direct, use the password found in the steps above.
• You can also try removing and re-adding the printer in your iPhone’s print settings.

If the issue persists, I recommend updating the printer firmware and HP Smart app on your Mac and iPhone.

You may refer to this document - HP printer setup (Wi-Fi Direct) | HP® Support

>Fix HP Printer Ink Cartridge Errors | HP® Support
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support