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hattrick58
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Photo corrupt error but...

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Photo smart 6520. Trying to print a 4 x 6 photo from iPhone 8+ using the hp app and get a “photo corrupted” error on the printer screen.

When I select the iPhone print option, the photo prints on 8 x 11 paper.

Is the photo corrupted or not? 

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TEJ1602
HP Support Agent
HP Support Agent
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@hattrick58, Welcome to HP Support Community!

 

Follow the steps below to isolate and resolve the issue-

 

 Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Are you using the HP Smart App or the AirPrint option?

Are you able to make photocopies on the printer?

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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