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HP Recommended
Photosmart 309a
macOS 10.14 Mojave
PhotoSmart 309a Printer
MacOS 10.14 Mojave

My HP PhotoSmart 309a printer is no longer connected to my network.  Cannot print.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

System Preferences --> Printers & Scanners --> Select Printer (309a) Open Print Queue --> Settings --> Settings --> General tab -- Show printer web page --> Network information -->Wireless --> IP address 10.0.0.3.

 

Spotlight (upper right) search Network Utility --> double click first hit

 

Select Ping tab -- enter IP address , send only 10 pings.

View solution in original post

2 REPLIES 2
HP Recommended

Additional info:

 

The wireless light on the printer is steady, not blinking.

 

There is no error message.  When I open the print queue the job appears.  There is a message: "The printer is not connected"

 

There is no antivirus software installed on my computer.

 

I do not know how to find the IP address of the printer to perform a ping test using the Mac Network Utility.

HP Recommended

System Preferences --> Printers & Scanners --> Select Printer (309a) Open Print Queue --> Settings --> Settings --> General tab -- Show printer web page --> Network information -->Wireless --> IP address 10.0.0.3.

 

Spotlight (upper right) search Network Utility --> double click first hit

 

Select Ping tab -- enter IP address , send only 10 pings.

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