Photos won't print- "load photo tray"

[Miguel92]

A month ago I printed a photo for the first time using this printer that I've had for about 3yrs. Now I'm trying to print more photos but the printer gives me a message "load photo paper" even when there is photo paper in the tray. I have even tried loading it into the main tray. I've loaded one and even tried multiple but the printer for some reason doesn't register that there is photo paper loaded. How can I fix this?

[sandytechy20]

@Miguel92

Welcome to the HP support community.

Update the printer firmware

Here are the steps:- Click here

Try the steps mentioned in this HP document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Miguel92]

This did not work. Printer says the most current updates have been installed. I have tried putting in the photo paper many different ways, checking the tray, sliding it out, cleaning it and trying to check any other guides to make sure its clean. Nothing works. I appreciate the help tho. 

[sandytechy20]

@Miguel92

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.