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Lobo48
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Photosmart 6520 printer problem

HP Recommended
HP Photosmart 6520 printer
Microsoft Windows 10 (64-bit)

My HP Photosmart 6520 printer is not using the Black ink when printing.  I replaced all the ink cartridges and still have the problem.  I have done all the recommended trouble shooting processes.  I have cleaned the printheads, aligned the printer and replaced the cartridges.  I used the print doctor and still not working.

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TEJ1602
HP Support Agent
HP Support Agent
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@Lobo48, Welcome to HP Support Community!

 

If you have already performed the steps from the document Black Ink Not Printing, Other Print Quality Issues, and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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