Photosmart B109n won't connect to new Router

[RP191]

This printer was set up and working wirelessly. I got a new WIfi provider and I can't get it to link to the new network so it only works via USB..

I have reset the printer wifi - It is now on HPSetup network

I have reinstalled the software/drivers on my computer

The WPS button or Pin method are not working

When i run the convert from USB to Wifi sofware it gets stuck in a loop and doesn't progress

I can see the HP Setup network but my computer won't let me connect to it

Help!

All support options I have tried haven't worked.

[sandytechy20]

@RP191

Welcome to HP support community.

If you have tried all the steps mentioned in page no.6 in this user manual:- Click here

And still, you are unable to connect, this might require remote access of the computer to fox the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[RP191]

HI

Thanks for this but I don't get a form to fill in. 

After step 2 I am asked to sign in.  I can then see my printer in my account but when i select it I just get pointed to the community, fee based telephone support or the automted support.

Thanks

Rose

[sandytechy20]

@RP191

I am sending you a private message with the steps to reach HP support. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

Cheers.