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RP191
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Message 1 of 4
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Photosmart B109n won't connect to new Router

HP Recommended
Photosmart B109n
Microsoft Windows 10 (64-bit)

This printer was set up and working wirelessly. I got a new WIfi provider and I can't get it to link to the new network so it only works via USB..

 

I have reset the printer wifi - It is now on HPSetup network

I have reinstalled the software/drivers on my computer

The WPS button or Pin method are not working

When i run the convert from USB to Wifi sofware it gets stuck in a loop and doesn't progress

I can see the HP Setup network but my computer won't let me connect to it

 

Help!

 

All support options I have tried haven't worked.

 

3 REPLIES 3
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

@RP191

 

Welcome to HP support community.

 

If you have tried all the steps mentioned in page no.6 in this user manual:- Click here

And still, you are unable to connect, this might require remote access of the computer to fox the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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RP191
Author
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Message 3 of 4
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HI

Thanks for this but I don't get a form to fill in. 

 

After step 2 I am asked to sign in.  I can then see my printer in my account but when i select it I just get pointed to the community, fee based telephone support or the automted support.

 

Thanks

Rose

 

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sandytechy20
HP Support Agent
HP Support Agent
26,785 26,658 1,466 1,537
Message 4 of 4
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@RP191

 

I am sending you a private message with the steps to reach HP support. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

Cheers.

Sandytechy20
I am an HP Employee

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