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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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HP envy photo 7858

I have an HP envy photo 7858 printer i wondering if anybody could help me my printer everything was set up I've been printing on it for about 6 months everything's fine all of a sudden it won't print when I go to the printer and print out the diagnostics  it prints  but can't print from phone laptop or computer. I signed into HP app  and it says add printer at the top but when I go to the person icon at the bottom all the way to the right it shows that my printer is hooked up it has a green circle next to the picture. I receive cartridges from HP so I know it's connected  I'm not sure what to do I'm completely lost I literally have tried everything can somebody please help or has anybody else had this problem that can lead me into what I can do. Thank you so much

 

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