Preparing the printer not progressing Envy 6032e

[Irishfairy]

I'm trying to set up my new Envy 6032e. I've entered my WiFi password, it progressed to the next screen, completed "printer found" and now it's forever sitting at "preparing the printer". The light is purple, the WiFi toggle is on. What can do?

Connecting to the hp app on my android.

[Irwin6]

Hi @Irishfairy,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that is stuck.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[Irishfairy]

Funnily enough the setup worked immediately with my ancient iPad but my android phone (new with latest firmware update) still doesn't want to connect. So maybe not a printer issue but rather the app?

[Irwin6]

Hi @Irishfairy,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Kindly refer to the steps on this link to add the printer to your phone and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Irishfairy]

No it hasn't worked. Spoke to the WhatsApp support for my country and they just messed me around and I'm returning this piece of garbage now. Never again hp, awful product and even worse customer service. All I'm getting is the information from the manual, as if I can't read. And on top of that, after paying for a printer and ink and paper and electricity I get charged for using the printer. Ridiculous. 

[Irwin6]

Hi @Irishfairy,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[Irishfairy]

Yeah the WhatsApp people said as well to call because they can access my phone to make it work but do you really think I'll allow a company to access my phone when they can't even get a product to work?