• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP OfficeJet Pro 9014e All-in-One Printer
Microsoft Windows 11

I use the 9014e and Print Anywhere is supported. Unfortunately, I cannot activate the function in the HPSmart app. The following message appears: Sorry, something went wrong. Make sure you have a stable internet connection and try again. If problems persist, log in at a later time.

HP support can't help. Have spoken to at least three different people there.

I have already tried the following:
Connect directly to the router instead of through the mesh.
Connect with LAN cable.
Reset to factory settings.

Nothing has helped so far.

Printer is  connected via WLAN. I use a Fritzbox 7590AX with the latest firmware and Fritz Repeater 6000.

Please help. Thanks!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.