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Message 1 of 2
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Print in Color choice not going thru

HP Recommended
HP OfficeJet 3830

Every time I switch between from Color to B&W printing, I lose the ability to print in color.  Plenty of ink.  HP Chat keeps telling me to uninstall and then reinstall.  Ridiculous.

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @SJS211

Welcome to the HP Support Community. To assist you better, I would like to know:

  • Which device are you using to print?
  • Which application are you trying to print from?
  • Have you tried printing different types of documents like PDF, Word or Webpages and check if the issue persists?

Keep me posted for further assistance.


I am an HP Employee

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