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Message 1 of 6
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Flag Post

Print job goes to the wrong tray!

HP Recommended
Laser Jet Pro MFP M277dw
Microsoft Windows 10 (64-bit)

 Whenever I print anything from my phone, it goes to the envelope tray and of course gives the error "no paper". The problem is I don't want to print from the envelope tray. When I print from my computer it is fine and goes to the  right paper tray...and, when my wife prints from "her phone" it is fine too and goes to the right tray. I've tried to change the tray selection on the HP Smart app but nothing. How do I get my phone to print to the right tray?

 

Thanks!

 

5 REPLIES 5
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HP Support Agent
HP Support Agent
11,802 11,788 652 485
Message 2 of 6
Flag Post
HP Recommended

@Lhargrove

 

Welcome to the HP Support Community.

 

Uninstall and reinstall the HP Smart App and try again.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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Message 3 of 6
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HP Recommended

Hello,

I uninstalled HP Smart and reinstalled it again. Now for some reason my printer is not even connecting.

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HP Support Agent
HP Support Agent
11,802 11,788 652 485
Message 4 of 6
Flag Post
HP Recommended

Restart the Printer, Router and the phone and try again.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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Message 5 of 6
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HP Recommended

I will try it and let you know!

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HP Support Agent
HP Support Agent
11,802 11,788 652 485
Message 6 of 6
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HP Recommended

Sure, do keep us posted 🙂


I am an HP Employee

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