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Blue-Skye21
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Print preview app offset

HP Recommended
Deskjet plus 4100
iOS

731DB436-6FE4-4DC2-AE2B-D7D7080E346B.pngHi!

 

I've got an issue with one print preview section on the HP app. When glossy paper is loaded, I have no issue, but when I have matte paper loaded and I go to the print preview section in the app, I have an offset from the centre. I can't line the page up manually and I can't get the print in the centre and still have uneven unprinted borders around the page.

 

Please help!

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Blue-Skye21
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E2565F00-29CF-48FD-8F6B-0FB02406D8F4.png

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The_Fossette
HP Support Agent
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@Blue-Skye21

 

I reviewed your post and I understand that you are facing issues with the print preview section.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the paper size you are using?

 

Meanwhile, I recommend you uninstall the HP Smart app and reinstall and check if it helps.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Blue-Skye21
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Hello, 

 

thank you for your response. I noticed it’s on all types of paper and sizing. 

it’s the border pre-set for any print sent to the printer. I can get around it by going onto the PC and changing the setting of the border/margin from normal to uniform. 

Once the margins are uniform it reduces the sizing of the print, so is there a way of doing borderless printing? 

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The_Fossette
HP Support Agent
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@Blue-Skye21

 

Your printer doesn't support borderless printing so you will not be able to print borderless.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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