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Print preview in HP Smart App shows black and white word document as grey.

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HP DeskJet2632

When I open my word document to print in the HP Smart App - it shows it as grey and then prints it in grey.   The original is a black and white doc.   I have chosen 'black only' and it still prints grey.  Is there a fix?

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HP Support Agent
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Message 2 of 2
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HP Recommended

@albernucci, Welcome to HP Support Community!


To be able to assist you better, I'd like to know the following-


Does the print preview look good?

Have you tried printing using AirPrint? Follow the steps from the document for help. See if that makes any difference.


Keep me posted for further assistance.

I am an HP Employee

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