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albernucci
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Print preview in HP Smart App shows black and white word document as grey.

HP Recommended
HP DeskJet2632
iOS

When I open my word document to print in the HP Smart App - it shows it as grey and then prints it in grey.   The original is a black and white doc.   I have chosen 'black only' and it still prints grey.  Is there a fix?

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TEJ1602
HP Support Agent
HP Support Agent
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HP Recommended

@albernucci, Welcome to HP Support Community!

 

To be able to assist you better, I'd like to know the following-

 

Does the print preview look good?

Have you tried printing using AirPrint? Follow the steps from the document https://support.hp.com/in-en/document/c02775166 for help. See if that makes any difference.

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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