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11-08-2022 06:32 AM
I can’t find my original post.
basically I have a a Hp 6960 printing red ink only.
done everything advised. New cartridges, unplugged and re plugged, update firmware etc and factory rest. Does anybody have any other fixes or do I need a new printer?
11-22-2022 03:56 AM
Welcome to the HP Support Community.
I'd like to help!
I understand that your printer is printing only in Red.
I suggest you remove all the cartridges, clean the electrical contacts with a Lint-Free cloth and reinstall them firmly.
Then Perform a Printer Reset.
(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
I also suggest we clean the Printhead.
Load letter or A4, unused, plain white paper into the paper tray.
On the printer control panel, press the Down Arrow () to select Tools, and then press OK.
Press the Down Arrow () to select Clean Printhead, and then press OK. The printer cleans the printhead, and then prints a printhead test page.
Figure : Example of the printhead test page without defects
Review the print quality on the printhead test page.
If the printhead test page shows track marks or smears on the back of the page, continue to the next step.
If the printhead test page shows track marks or smears on the front of the page, skip to the step to clean the area around the ink nozzles.
Next use an automated tool to clean ink smears
Follow these steps if the test page or printout shows ink smears on the back of your printout.
Load plain white paper in the paper tray.
On the printer control panel, press the Down Arrow () to scroll to Tools, and then press OK.
Press the Down Arrow () to scroll to Clean Ink Smear, and then press OK.
You can also refer to the troubleshooting steps in this Link
Hope this helps! Keep me posted for further assistance.
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