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‎12-19-2020 07:34 AM

HP Recommended
Product: HP ENVY 5532
Operating System: iOS

My HP ENVY 5532 printer has always worked fine (in multiple homes with different broadband providers). We have recently switched broadband provider and now none of my devices can find the printer. I have been getting around this by emailing things to the printer (as this was still working) but now that has stopped too. I get an email to say the print job has been received but then nothing happens. The blue light is on and not flickering to show connectivity. I have checked to see if any updates are available on the printer and there aren't. Our new router is not dual band, so only operates at 2.4GHz. The printer is roughly 2.5m from the router with no walls etc. in-between. I have tried switching everything off (router, printer, devices) and re-connecting multiple times but still no look. The printer is now useless.

 

Please help!

 

Lucie

Category:
1 REPLY 1

‎01-01-2021 01:40 PM

HP Recommended

@Lucie-Tay_25

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/in-en/document/c06182360

 

And ensure mobile data is off while printing from iOS devices.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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