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MaddyMarie
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Message 1 of 2
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Printer Connectivity Issue

HP Recommended
HP DeskJet All-in-one 2633
Microsoft Windows 10 (32-bit)

My printer is on and has had no connectivity problems. Randomly today on my app it won't connect, and same with my laptop now. The wifi button will be solid blue for a while, and then blink for a few seconds, then become solid again. 

 

I have the HP All-in-one Deskjet 2633.

 

Anyone have suggestions?

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@MaddyMarie

 

I have gone through your Post and I would like to help

 

Please ensure the printer has the latest Firmware. Link: https://support.hp.com/in-en/document/c02919168

 

If the issue persists run the HP Print And Scan Doctor from this Link:  ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Run PSDR v5.0.2 

Once the PSDR detects the Printer, it will show up the IP address and Software Status. 

Select the correct Printer and click on Next. 

PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing 

Once PSDR goes through all checks and automatic fixes, click on Print a test page. 

Regardless if PSDR printed the test page or not, click on “NO PRINT” 

PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 

Post restart the PSDR will run automatically to check for more issue.  If no issue found close PSDR. 

 

Keep me posted how it goes


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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