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hp envy 4504

Hi, my problem is no matter if I print from my android mobile or husband, the printer prints only a some bits (like 1/3)and then  blank paper... 

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@Anna1122 The quality of a printed document or photo is not as expected. The procedures in this document should help with streaked or faded printouts, color or black ink not printing, documents with blurred or fuzzy text, ink streaks or smears, and other print quality problems.


Windows operating systems only: If you are experiencing garbled, jumbled or illogical text, incomplete printouts, or missing text or graphics, go to Continuous Pages of Strange or Garbled Characters Print in Windows.


Figure : Example of garbled, jumbled or illogical text, or an incomplete print job 

Image: Garbled, illogical text, and incomplete printout

Step 1: Remove the black ink cartridge

If you just set up your printer and you notice that black ink is missing or faded on your printouts, remove the black ink cartridge and print only with the tri-color ink cartridge. This allows the printer to operate in single-cartridge mode, which creates composite black from the tri-color ink cartridge.

  1. Turn on the printer.

  2. Locate the slots on the left and right sides of the printer.

    Figure : Locate the slots on the sides of the printer

    Image: Locate the slots on the sides of the printer
  3. Slide your fingers into the two slots, and then gently lift up to open the cartridge access door. The carriage moves to the cartridge access area.

    Figure : Open the cartridge access door

    Image: Open the cartridge access door.
  4. Wait until the carriage is idle and silent before you continue.

  5. To release the cartridge, lift the lid on the cartridge slot, and then gently push the lid back until it stops.

  6. Pull up on the black cartridge to remove it from the slot.

    Figure : Remove the cartridge

    1. Lift the lid

    2. Gently push the lid back

    3. Pull up on the cartridge

  7. Set the black cartridge aside, with the nozzles facing up.

    Figure : Cartridge with nozzles facing up

    Image: Cartridge with nozzles facing up
  8. Close the cartridge access door.

    Figure : Close the cartridge access door

    Image: Close the cartridge access door.
  9. Try the print job again.

    • If the printer operates correctly in single-cartridge mode, let the black cartridge rest with the nozzles facing up for several hours or overnight, reinstall it, and then try to print again. If you are satisfied with the print quality, you can stop troubleshooting.

    • If the printer does not operate correctly in single-cartridge mode or you are not satisfied with the print quality after you reinstall the black cartridge, continue to the next solution.


(By the end of this article all the issues should be resolved)


P.S: Welcome to HP Community 😉


Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

I am an HP Employee

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