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Purple_Bliss
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Printer Issues

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HP ENVY 4512 All-in-One Printer

My printer won't print in color anymore. Color ink cartridge is full as well as the black cartridge, but for some reason it won't print in color anymore. I printed an image from Photoshop and it printed out in color, but ever since I've tried to print more copies it only prints in black. Please help!

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TEJ1602
HP Support Agent
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@Purple_Bliss, Welcome to HP Support Community!

 

To provide you with an accurate solution, I'd like to know the following-

  • What happens when you make photocopies on the printer?
  • What is the Operating System installed on your computer?
  • How is the printer connected to your PC?

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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Purple_Bliss
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Hello,

 

When I make a photocopy it prints in black and white even if I selected color. I have a Microsoft Surface. Laptop and printer are connected through Bluetooth.

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TEJ1602
HP Support Agent
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@Purple_Bliss, Welcome to HP Support Community!

 

If you have already performed the steps from the document  Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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