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Anand1946
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Message 1 of 2
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Printer claim code not working

HP Recommended
Hp Deskjet 5275
Microsoft Windows 10 (64-bit)

I have been trying to enter the claim code but each time I enter it shows a message "Invalid code"

Please guide me in this problem

This is to add my printer to my hp account

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asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @Anand1946

 

Welcome to the HP Support Community. I'd be happy to assist you with the claim code issue. 

 

Please try these steps -

 

Step#1 Remove the Web-Services -

1. On the printer control panel display, from the Home screen, touch (HP ePrint), and then touch (Web Services Settings).

2. Touch Remove Web Services.

 

Restart the router and the printer. 

 

Step#2 Enable the Web-Services -

1. On the printer control panel display, from the Home screen, touch ( Setup ).
2. Touch Web Services .
3. Touch Yes to accept the Web Services terms of setup.
4. The printer will automatically check updates and set up Web Services.

5. Touch OK when you see Web Services have been set up successfully.
6. When the printer is connected to the server, the printer prints an information page, and shows Web Services Summary on the screen.

 

You may also refer to this document - HP Printers - Set Up an HP Smart Website Account 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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