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msschool
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Printer default

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HP Officejet Pro 8715

HP Officejet Pro 8715 Printer keeps defaulting to 8 copies after printing. How do I reset to 1?

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Kumar0307
HP Support Agent
HP Support Agent
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@msschool, Welcome to the HP Support Community!

 

Which device are you printing from?

 

Are you using the HP Smart app to print? If yes, then reinstall the app.

Use the HP Smart app to print and scan from your Win PC

Click here to download and know more about the app.

 

If you are using the full-featured driver, perform a clean reinstallation

  1.  In Windows, search for and open Programs and features 
  2.  Select your HP Printer 
  3.  Select Uninstall 
  4.  In Windows, search for and open Devices and printers 
  5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
  6.  Open up the run command with the “Windows key + R” key combo. 
  7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
  8.  Click on the “Drivers” tab 
  9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
  10.  Select Ok 
  11.  Select Apply and Ok on the Print Server Properties windows 
  12.  Close Devices and Printers, restart the computer.

Click here to download the HP Full-featured driver. (Win 10)

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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