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Phil4374
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Message 1 of 2
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Printer does not print full pages via hp smart via android phone

HP Recommended
Office jet 4658
Android 9.0 Pie

Office jet 4658

When trying to print via hp smart app on my android phone it only prints part of page then stops no error message but then I get page spooling on my phone 

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Raj1788
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Phil4374

Thank you for joining HP Community.

 

Update the firmware for the printer

 

Click on this link: https://support.hp.com/in-en/document/c02919168 and follow the instruction to update the firmware for the printer.

 

Restart the printer.

 

Uninstall the app and reinstall it.

 

If the issue persists, follow the below steps.

 

Step 1: Restart the mobile device, router, and your printer

 

Follow these steps to restart the network router, the printer, and the mobile device, and then try the print job again.

  1. Turn off the router.

    Check with the router manufacturer for instructions on how to turn off the router.

  2. Press the Power button to turn off your printer.

  3. Turn off the mobile device.

  4. Turn on the router, and then wait 30 seconds to let it complete its start-up process.

  5. Turn on the mobile device and make sure it connects to your wireless network.

  6. Press the Power button to turn on your printer.

  7. Try to print.

Make sure you update your Android phone.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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