Printer error 'Your network requires a proxy server address' but I can't find one on my MacBook

[VR46_JS]

My printer used to work up until a couple of months ago but everytime I print now I get an error on the screen of the printer 'Proxy Problem. The printer could not connect to the server.

When I print out the report it says 'you must configure the proxy server address on the printer' but i am unable to find one on my MacBook. I don't know what has happened as nothing has changed.

This also mean that on I am unable to connect to the printer on my HP Instant Ink account.

[sandytechy20]

@VR46_JS

Welcome to HP forums, I see that you are getting 'Your network requires a proxy server address" error.

Follow the below steps to fix this issue.

Turn on Web Services from the Embedded Web Server (EWS)

• Print a Network Configuration Page.
• On printer display, select  Wireless, Network Settings and print network configuration page.
• On the Network Configuration Page, locate the URL(s) for Embedded Web Server address.

• 

• On your computer, open an Internet browser.

• Type the URL address for the EWS in the browser address bar, and then press Enter.

• If a website security certificate displays in the Internet browser, click Continue.

  The EWS webpage for the printer opens, which confirms that the printer is on the same network as the computer.

• On the EWS webpage, click the Web Services tab.

• On the Web Services Setup page, click Continue, Turn On, or Enable, and then follow the on-screen instructions

  Figure : Example of clicking Continue

  

Check the Internet proxy server settings

1. • Open System Preferences, and then click Network. On the Network window, click Advanced, click the Proxies tab, and then select your proxy, if necessary.

     Figure : Example of proxy settings in Mac

     

2. Write down the Address and Port values for your proxy server connection.

3. From the EWS, click the Web Services tab, and then click Proxy Settings.

   Figure : Clicking Proxy Settings

   

4. Type the Address and Port values for your proxy server connection, and then click Apply.

5. Try to turn on Web Services.

You can also refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[VR46_JS]

Thank you so much for getting back to me but I did try this and the 'web proxy' doesn't have a proxy address when I tick it, any ideas what I can do now?

I'm not sure whats happened as we haven't changed any settings and the printer used to work fine a few weeks ago.

[Raj1788]

@VR46_JS

It looks like you were interacting with sandytechy20, but he is out for the day & I'll be glad to help you out. 

I'm Raj1788 & I'm at your service. 

Please ensure the printer is up-to-date with its firmware. If you are unsure, you can download and install the latest firmware update from here.

Once you are up-to-date with the firmware, please set a manual IP address and manual DNS servers for the printer. The steps on how to set a manual IP address can be found here.

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)