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Printer failure for office jet 6962 0x6100004a

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Hp office jet 6962
Microsoft Windows 10 (64-bit)

I continue to get printer failure messages 0x6100004a and have followed all the instructions to restart, pull the power cord from the back when the printer is on, etc. any ideas? 

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Welcome to the HP support community.


Try the steps mentioned in this HP document to fix the issue:- Click here


I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

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