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Betsyj6
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Message 1 of 2
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Printer failure for office jet 6962 0x6100004a

HP Recommended
Hp office jet 6962
Microsoft Windows 10 (64-bit)

I continue to get printer failure messages 0x6100004a and have followed all the instructions to restart, pull the power cord from the back when the printer is on, etc. any ideas? 

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sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Betsyj6

 

Welcome to the HP support community.

 

Try the steps mentioned in this HP document to fix the issue:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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