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‎12-26-2020 04:54 PM

HP Recommended
Operating System: macOS 10.13 High Sierra

Hp Envy 5540 three-in-one printer goes offline, inaccessible without power-on reset. After power-on reset, the printer works fine. I have reset the printer system without effect. I assume this is the kind of Hp versus Apple miscommunication I have encountered in the past.

Category:
3 REPLIES 3

‎12-26-2020 09:22 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Please check out this resource, it may help to resolve the issue:

https://www.youtube.com/watch?v=A5tNFjEBDOw

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



https://www.youtube.com/watch?v=A5tNFjEBDOw
youtube.com/watch?v=A5tNFjEBDOw
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 This tutorial shows how to add a printer using the IP address for macOS 10.12 Sierra. The added printer is sometimes more stable and also helps to resolve some print and scan issues such printer offline. HP ...
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‎12-31-2020 04:01 PM

HP Recommended

The solution that worked for me: removing IPv6 and using IPv4

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‎12-31-2020 07:17 PM

HP Recommended

Hi,

Glad to hear that your issue is resolved and all is working well now.

Happy New Year 2021!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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