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RJ34
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Message 1 of 4
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Printer goes offline

HP Recommended
macOS 10.13 High Sierra

Hp Envy 5540 three-in-one printer goes offline, inaccessible without power-on reset. After power-on reset, the printer works fine. I have reset the printer system without effect. I assume this is the kind of Hp versus Apple miscommunication I have encountered in the past.

3 REPLIES 3
greenturtle
Level 15
Level 15
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Message 2 of 4
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HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Please check out this resource, it may help to resolve the issue:

https://www.youtube.com/watch?v=A5tNFjEBDOw

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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Click on the link to subscribe and get the latest video uploads:https://goo.gl/y4Rcn1This tutorial shows how to add a printer using the IP address for macOS ...
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RJ34
Author
New member
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Message 3 of 4
Flag Post
HP Recommended

The solution that worked for me: removing IPv6 and using IPv4

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greenturtle
Level 15
Level 15
13,547 11,140 1,382 3,485
Message 4 of 4
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HP Recommended

Hi,

Glad to hear that your issue is resolved and all is working well now.

Happy New Year 2021!

I am an HP Employee. Although I am speaking for myself and not for HP.
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Question / Concern Answered, Click "Accept as Solution"
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