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Midgies
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Printer has been disconnected

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Envy5000

My printer has been disconnected. It will not print off my iPad. BT tells me that it is connected to broadband.

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TEJ1602
HP Support Agent
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@Midgies, Welcome to HP Support Community!

 

To be able to assist you better, I'd like to know the following-

 

Is the wireless light on the printer blinking or stable?

Are you using the HP Smart App/AirPrint option to print from?

Is there any error message on the printer or the iPad?

 

Meanwhile, use the guided troubleshooter Troubleshooting | Wireless Printing Center for instruction to isolate and resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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