cancel
Showing results for 
Search instead for 
Did you mean: 
Machriboy
New member
1 0 0 0
Message 1 of 2
127
Flag Post

Printer is on wifi network but devices won't recognise it

HP Recommended
Envy 7100 series
iOS

I recently changed my router. Afterwards I successfully connected my envy 7134 to the new wifi but my phone (galaxy 10) is not recognising it. I've restarted both phone and printer, restored network settings and re-connected to wifi but still no luck. Does anyone have any ideas because the hp virtual assistant is a total waste of space.

Many thanks in advance

Mark

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
27,650 27,521 1,500 1,587
Message 2 of 2
Flag Post
HP Recommended

@Machriboy

 

Welcome to the HP support community.

 

Are you getting any error message while printing from your galaxy phone?

Which application are you using to print?

Are you able to print from any other device which is connected to this printer?

Sandytechy20
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation