cancel
Showing results for 
Search instead for 
Did you mean: 
Printer3775
New member
4 2 0 0
Message 1 of 6
190
Flag Post

Printer is showing blocked. Not able to print.

HP Recommended
HP deskjet ink advantage 3775
Android 8.0 Oreo and older

Printer is showing blocked. Not able to print.

HP deskjet ink advantage 3775

5 REPLIES 5
Betty0610
HP Support Agent
HP Support Agent
14,542 14,524 756 603
Message 2 of 6
Flag Post
HP Recommended

@Printer3775

 

Welcome to the HP Support Community.

 

Where do you see this message?

 

If you're using the HP Smart App on your phone, uninstall and reinstall and then try printing.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

0 Kudos
Printer3775
Author
New member
4 2 0 0
Message 3 of 6
Flag Post
HP Recommended

Done but it is not working. Black cartridge is working good but color cartridge is showing blank.

0 Kudos
Betty0610
HP Support Agent
HP Support Agent
14,542 14,524 756 603
Message 4 of 6
Flag Post
HP Recommended

Where do you see this message?

 

Are you able to copy in color?


I am an HP Employee

0 Kudos
Printer3775
Author
New member
4 2 0 0
Message 5 of 6
Flag Post
HP Recommended

Not able to color copy as well. Showing the message in mobile when I am trying to print and cartridge light is also blinking.

0 Kudos
Betty0610
HP Support Agent
HP Support Agent
14,542 14,524 756 603
Message 6 of 6
Flag Post
HP Recommended

Try the steps from here: https://support.hp.com/in-en/document/c05041666

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation