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‎12-18-2019 06:41 PM

HP Recommended
Product: HP Office JEt Pro 6968
Operating System: Microsoft Windows 10 (64-bit)

My printer keeps on going offiline.  Sometimes it is online and sometimes it is offline.  It is connected by wireless.  Another computer that uses the printer works fine and there has been no problems.

1 person had the same question
2 REPLIES 2

‎12-18-2019 07:07 PM

HP Recommended

See if setting the printer to a static IP address helps.

AUTO STATIC IP

https://supportvideos.ext.hp.com/detail/video/1972074076001/assigning-your-hp-printer-a-static-ip-ad... 

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‎12-19-2019 08:41 AM

HP Recommended

IT did not help.  When I typed the IP address into the browser address bar, I get a system error message.

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