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HP OfficeJet Pro 6968 All-in-One Printer

My HP officejet 6968 will not scan to my phone using the HO SMART app. It used to but will not now. I’ve tried all the troubleshooting steps but in app is says “unavailable.” The printer is successfully connected to the internet though via WiFi and on the same network as my phone

1 REPLY 1
HP Recommended

@Pd57

 

Welcome to the HP support community.

 

I understand that you are unable to scan using the HP Smart app, I am glad to assist you.

Which OS is installed on the phone in which you are using the HP Smart app?

 

Meanwhile:- 

Update the HP Smart app

If the issue still persists, Uninstall and reinstall the HP Smart app.

Here are the steps:- Click here

 

Update the printer firmware to install the latest updates

Here are the steps:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.