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C13noodles13
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Printer not connecting to internet

HP Recommended
Office jet pro 8610
Microsoft Windows 10 (64-bit)

All of if sudden my printer won’t connect to the wireless internet. I went though all of tech support as well as calling HP on the phone. Nothing works. Does HP even offer to repair it if I’m past warrantee? I need this working for work and school. 

3 REPLIES 3
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 4
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@C13noodles13

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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PMS1
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Message 3 of 4
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I have the same issue. Printer won’t connect to internet 

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ShlomiL
Level 17
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Hi,

Does the printer fail to connect to the internet, or may fail to connect to the wireless network itself?

 

What exact error is shown?

 

What exact router brand and model do you use? maybe Verizon FIOS by any chance?



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