cancel
Showing results for 
Search instead for 
Did you mean: 
BobD7
New member
1 0 0 0
Message 1 of 2
114
Flag Post

Printer not found

HP Recommended

I just installed an older HP3700 wireless printer and it appears to be working OK.  However, my default printer, an HP Office Jet Pro 9015 has disappeared from HP Smart and all attempts to find it have failed.  The help instructions for finding a printer also don't work and I cannot get a list of all available printers.  I know that I am still connected to the 9015 because I can print to it, but I can't control it using HP Smart.

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
10,891 10,861 795 890
Message 2 of 2
Flag Post
HP Recommended

Hi @BobD7

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

To better assist you - 

 

  • How is the printer connected to the device USB or wireless? 
  • Is your printer connected to a home network or public network?
  • What device are you using the printer with, a Windows computer, Mac, Android or an iPhone?
  •  I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band

 Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation