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Christine791
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Message 1 of 2
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Printer not recognizing new hp ink

HP Recommended
Hp envy 5530 all in one

I bought hp black ink and installed it but its not recognizing it. It said to reset memory but I don't have that. I did a factory reset, took it out and put it back in a few times, shut power off and on a few times. Still won't recognize it

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TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Christine791, Welcome to HP Support Community!

 

This could be an issue with the ink cartridges or the printer ink system.

 

If you have already performed the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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