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mharris0726
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Message 1 of 2
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Printer offline--online tips don't workq

HP Recommended
HP Officejet 3830
Microsoft Windows 8.1 (32-bit)

Up until last week I could successfully print wirelessly from my phone and my laptop to the Officejet 3830 printer. Now the printer is offline. I shut both printer and laptop off. Doesn't fix it. I reinstalled the printer twice. Doesn't fix it. I tried to use HP Scan and Fix and it keeps saying for hours that it's running but I don't get a popup box and it doesn't do anything. I even uninstalled and reinstalled the driver. My laptop is connected to wireless just fine and the printer says it has an excellent wifi signal and is connected to the same wifi. Every tip I've been given through online doesn't work. Advice?

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sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@mharris0726

 

Welcome to HP support community.

 

Use HP Print and Scan Doctor to check connectivity

Download HP Print and Scan Doctor.

  1. Run HPPSdr.exe from the download location on your computer.

  2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

    • If your printer in not in the list, turn it off and on, and then click Retry.

    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

  3. If a screen prompts you to turn on printer updates, click Yes.

  4. If a screen prompts you to make your printer the default printer, click Yes.

  5. Try to print.

Assign manual IP address and that should fix the issue.

1. From the Home screen, touch (Wireless) and then touch Settings.

2. Touch Print Reports. and then touch Network configuration Page or Wireless Test Report.

 

Setting a Static IP Address

Once you know your printer’s IP address, entering it is pretty easy. Here’s what you do:

HP Printer Static IP Address

  1. Run your Web browser.
  2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
  3. Click the Networking tab.
  4. Under Connections, click Wireless.
  5. Under IP Address Configuration, click Manual IP.
  6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
  7. Click Apply.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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