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Dave9401
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Printer offline

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6960

My printer will print from my phone but is showing as offline on my laptop- what do i do ?>

 

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Jay_G24
HP Support Agent
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Hi @Dave9401

 

Welcome to the HP Support Community. I'd be happy to assist you with the "printer offline" issue.

 

To better assist you, please get back to me with the below information.

1)What is the status of the wireless light on the printer, steady or blinking?

2)What is the operating system on your computer?

3)What phone are you using the printer with, Android or an iphone? 

4)Is your printer connected to home network or public network?

5)Have you installed the printer drivers on your computer?

 

 

Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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