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HP Recommended
HP Officejet 3835
Microsoft Windows 10 (64-bit)

My printer is offline I have tried the virtual agent but unable to resolve. any help would be appreciated  

1 REPLY 1
HP Recommended

Hi @juliepcwp

 

Welcome to the HP Support Community. I'd be happy to assist you with the "Printer Offline" issue.

 

To better assist you -

 

1.) How's the printer connected - wired or wireless?  

 2.) Are you able to print from other devices? 

 

While you respond to that, try these steps - HP Printers - Printer is Offline (Windows)

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.