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Jmcguire
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Printer paper coming out of the back of the printer and jamming

HP Recommended
HP Envy120 printer

Whenever i printer the paper is coming out the back of the machine without anything printing on it and then jamming.  

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @Jmcguire

 

Welcome to the HP Support Community. I'd be happy to assist you with the  "paper jam" issue. 

 

Try the steps below to resolve the issue-

 

Solution one: Restart the All-in-One

 

Follow these steps to restart the printer.

 

Step one: Restart the All-in-One

  1. Press the Power button () to turn off the printer.

  2. Wait at least 15 seconds.

  3. Press the Power button () to turn on the printer.

Step two: Print a Printer Status Report

Print a test page to make sure that the hardware functions correctly.

  1. Load plain white U.S. letter or A4 size paper in the paper tray, if it is not already loaded.

  2. On the printer control panel, touch the Settings icon ().

  3. Touch Tools, and then touch Printer Status Report. The printer prints the report.

  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.

  • If the issue persists, continue with the next solution.

  • If the test page does not print, continue with the next solution.

Try solution 2- 6 in the document -Paper Jam

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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