Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Printer password

HP Recommended
Example: HP envy 5000
Android 9.0 Pie

I need to know how to change the password  on the printer so I can connect with the phone

HP Support Agent
HP Support Agent
14,452 14,454 1,434 1,723
Message 2 of 2
Flag Post
HP Recommended

Hi @Jean41646


Welcome to the HP Support Community. I'd be happy to assist you with the connectivity issue. 


To better assist you - Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual band has different SSIDs for 2.4G and 5G networks.


While you respond to that, please try these steps -


Step 1 Network Restore -

1) From the Home screen, touch (Wireless) and then touch ( Settings ).

2) Touch Restore Network Settings, and then follow the onscreen instructions.


Step 2 Reboot the devices -

1) Turn off the Router, Printer, and the computer.

2) Wait for 60 seconds.

3) Turn on the Router first and wait for all the lights to stabilize.

4) Turn on the printer and allow it to configure itself.

5) Turn on the computer.


Step 3 Run Wireless Wizard -

1) On the printer control panel display, from the Home screen, touch ( Wireless ).

2) Touch ( Settings ).

3) Touch Wireless Setup Wizard or Wi-Fi Protected Setup.

4) Follow the display instructions to complete the setup. 


You may also refer to this document - HP Printers - Install and Use the HP Smart App


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation