Printer registered for HP Instant Ink but supplied cartridges not recognised

[Mollie1]

I have enrolled my printer with HP Instant Ink.  They sent me new cartridges.  I installed them when the first set of cartridges ran out.  My printer refuses to print with the new cartridges - it tells me it is not enrolled, BUT IT IS!!!!

[A4Apollo]

Hi! @Mollie1, Welcome to HP forums.

I understand when you install the new ink cartridges the ink cartridges are not getting recognized on your printer.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Have you tried printing using a different ink cartridge?

Excellent description and a great diagnosis done. It is greatly appreciated.

It's sound like an ink cartridge issue check the ink levels on your printer and replace the low, empty or faulty ink cartridges.

Make sure the ink cartridges are correctly installed

The printer might display an error if the ink cartridges are not correctly installed. Remove the ink cartridges, check them for any plastic tape, reinstall the ink cartridges, and then try to print again.

1. Turn on the printer.

2. Load plain paper into the input tray.

3. Gently grasp the handles on either side of the printer, and then raise the ink cartridge access door until it locks into place.

   The carriage moves slightly to the left.

   Figure : Opening the ink cartridge access door

   

4. Wait until the printer is idle and silent before you continue.

5. Lift up the lid on the ink cartridge slot, and then pull up on the ink cartridge to remove it from the slot.

   Figure : Removing the ink cartridge

   1. Lift the lid

   2. Gently push the lid back

   3. Pull up on the ink cartridge

      CAUTION:

   Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

   Figure : Do not touch the contacts or nozzles

   

6. Inspect for and remove any protective tape from the contacts.

      CAUTION:

   Do not try to remove the copper electrical strip.

   Figure : Removing the plastic tape

   

7. With the nozzles toward the printer, insert the ink cartridge into its slot until it snaps into place.

      NOTE:

   Install the color ink cartridge on the left and the black ink cartridge on the right.

   Figure : Inserting the ink cartridge

   

8. Close the lid on the ink cartridge slot to secure the ink cartridge into place.

9. Repeat these steps for the other ink cartridge, if necessary.

10. Close the ink cartridge access door.

    Figure : Closing the ink cartridge access door

    

Also, if the issue still persists. Please share us few details through a private message. So I can check the account details and ship you the replacement ink cartridges.

Instant ink account number-

Instant ink email address-

Printer serial number-

Refer this article to further troubleshoot ink cartridge errors on your printer. Click Here

Let me know if this helps!

Have a beautiful day ahead! 🙂

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