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MikeyBare
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Printer runs paper through machine when a print job is initiated, but comes out completely blank

HP Recommended
HP ENVY 7155
macOS 10.14 Mojave

I got this printer used, and whenever I begin a print job it runs through the machine and comes out 100% blank. The black ink cartridge appears to be low, but not empty, and the color cartridge appears 75% full. Print Tests come out totally blank. I downloaded the latest drivers, no dice. Can anyone help me think of what might be wrong?

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TEJ1602
HP Support Agent
HP Support Agent
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HP Recommended

@MikeyBare, Welcome to HP Support Community!

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

TEJ1602
I am an HP Employee

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