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Burkina93
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Message 1 of 2
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Printer's claim code comes back as invalid

HP Recommended
HP OfficeJet Pro 8710
macOS 10.14 Mojave

HP OfficeJet Pro 8710 .  I did buy my printer just over a year ago.  Wanted to enter my printer's claim code to manage it, however the code returns an error message, "That claim code is invalid, try entering a valid claim code (ie. 10HLVT3FRT)."  The claim code is clearly printed on the page, and is the first part of my printer's email address. I have entered the code multiple times, in caps and lower case, I have printed out other pages, and still get the same error message.

1 REPLY 1
ShlomiL
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Level 17
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Message 2 of 2
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HP Recommended

Hi,

A claim code is only valid for 24 hours.

 

Swipe down the top gray bar and click the HP ePrint icon c06124611 and then the Gear icon or Settings button.

Select Remove Web Services and confirm any prompt.

 

Now open the same HP ePrint menu and follow the steps to enable Web Services, an information sheet with a valid claim code will be printed (the part prior to @hpeprint.com.

 

Shlomi

 



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