Printer says black ink not installed properly

[gumble613]

Hello I have a hp 6970 I installed a new black cartridge (not original) and it says it not correctly installed even though it is. I have tried the hard reset and it didn't work. Any help is greatly appreciated.

[sandytechy20]

@gumble613

Welcome to HP support community.

Try the steps mentioned in this HP document to fix the issue:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[gumble613]

Thank you. It didn't help. The problem is HP is once again blocking non hp ink. 

[sandytechy20 · Accepted solution]

@gumble613

Refer this HP document for further assistance:- Click here

[gumble613]

Thank you. Just easier not to buy anymore hp products. It's unfortunate as I'm a customer for 20 years. 

[sandytechy20]

@gumble613

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[gumble613]

Thank you very much Sandy.