• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎08-28-2020 04:22 PM

HP Recommended
Product: HP 2700 inkjet
Operating System: Other

I am only having this problem  with a certain file/documents I'm trying to print from my drive or as pdf. I think a message might have popped up saying HP couldn't open and print file? It was sent encrypted but I downloaded it and it's a regular pdf now. So I'm not understanding  why printer keeps saying busy for this particular file. Any help appreciated!

 

1 person had the same question
3 REPLIES 3

‎08-31-2020 06:52 AM

HP Recommended

 

Hi @,Native_Cherokee,

 

I'd like t help!

 

To provide an accurate solution -

 

  1.  What's the application you are trying to print from? Have you tried printing from a different application or devices? 
  2. What device are you using the printer with, a Windows computer, Mac, Android or an iPhone?

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No

‎08-31-2020 09:40 AM

HP Recommended

Hi there! I actually just re-set everything then it was fine. Thank you so much for offering to help!🙂

1 person found this reply helpful
Was this reply helpful? Yes No

‎08-31-2020 10:52 AM

HP Recommended

You're welcome 🙂

 

I am glad everything is working alright.

 If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

 

 

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.