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Haley2216
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Message 1 of 2
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Printer says paper Jam but there isn’t one

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HP ENVY 5660

My printer says there is a paper jam. I have went through all the steps recommended by HP on their website and it hasn’t worked. I can’t print anything including a test page or even clear page smears. 

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asmita6658
HP Support Agent
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Message 2 of 2
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Hi @Haley2216

 

Welcome to the HP Support Community. 

 

Have you tried the troubleshooting steps from here

 

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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