Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Printer status report looks perfect to me. Still cannot connect to print a document...not connect

HP Recommended
HP Envy 6000 All-in-One

My Printer status report and other reports look perfect to me. Still cannot connect to print a document. Error message is unable to connect to printer. During the set up the printer printed all of the pages documenting the setup printer status report printer configuration report all of them. Except the screen asking for PIN ... the box would not open to enter the pin (95781902).

So now that I've made some kind of a connection how can I get it to communicate with the PC and print documents.

Laptop is Acer Spin 15 Chromebook also running Linux & Android apps.

HP Support Agent
HP Support Agent
20,419 20,421 1,488 1,734
Message 2 of 2
Flag Post
HP Recommended

@StopChaos, Welcome to the HP Support Community!


  • Make sure the printer and the PC are connected to the same wireless network.
  • This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

On the printer screen, go to Setup > Network Setup > Restore network settings

Go back to Network > Wireless > Wireless setup wizard and select your network.


To know how to print from a Chromebook, refer to - Printing from a Chromebook


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation