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saochka
New member
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Message 1 of 2
136
Flag Post

Printer stopped connecting to the phone, shows as unavailable

HP Recommended
Envy 5540
Android 9.0 Pie

Hello!

 

My phone stopped connecting to my envy 5540 printer, showes as unavailable. The same with my husbands IPhone

It still connects to the computer, shows as ready and prints ok from the pc, but not from your phones.

 

Was wondering if this issue can be solved (tried to reinstall hp app on my phone, reconnect printer and phones to wifi etc) 

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
15,540 15,522 813 661
Message 2 of 2
Flag Post
HP Recommended

@saochka

 

Welcome to the HP Support Community.

 

Let's restore the printer settings.

 

Go to the setup menu>tools>Restore Factory Defaults

 

Once done, connect the Printer back to the Wi-Fi.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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