Printer will not connect to Laptop wirelessly

[speder1]

My HP laptop and HP 4100 series printer have worked seamlessly together for a couple of years. We moved, and now the laptop "sees" the printer, but will not connect wirelessly. I did every step multiple times before contacting customer support, who then informed me that my 2 options were to pay $19.95 for customer support or subscribe to a "service" for a minimum of $6.99 per month.

Has anyone else experienced this? My feeling is that I paid plenty for the laptop, the printer, and the exorbitant cost of HP ink and should not have to pay extra for the device(s) to perform in the manner that I purchased them for. After being a loyal HP customer, this will be the last HP product I will ever purchase 😞

[BeemerBiker]

I do not know who you talked with but this is a user to user forum and you can get help here at no cost

Which of these 4100 is your printer?  Possibly the printer your systems sees cannot operate in the Wi-Fi band your system is using.

HP Deskjet Printers

• HP DeskJet 4100e All-in-One series
• HP DeskJet Ink Advantage 4100 All-in-One series
• HP DeskJet Plus 4100 All-in-One series
• HP Deskjet D4100 Printer series

HP PageWide Printers

• HP PageWide XL 4100 Printer series

HP LaserJet Printers

• HP LaserJet 4100 Printer series
• HP LaserJet 4100 Multifunction Printer series

HP Officejet Printers

• HP Officejet 4100 All-in-One Printer series

HP Photosmart Printers

• HP Photosmart C4100 All-in-One Printer series

Let me know which one is yours,.